Once a purchase has been made and payment has been processed successfully, it is important to note that all purchases are non-refundable.
There may be exceptional circumstances in which we, at our discretion, consider issuing a refund. Such circumstances may include technical issues with the product or service that prevent its use or delivery, or if the product received is significantly different from its description. However, any such decision to provide a refund will be evaluated on a case-by-case basis.
In such exceptional circumstances, the maximum time period for a processing refund request is 6 months, however, those situations are very rare.
By completing a purchase with Ivanmed Ltd., you acknowledge and accept our refund policy as outlined above. It is essential that you carefully consider your purchase decision and understand that all purchases made are final and non-refundable, except under exceptional circumstances as determined on a case-by-case basis.